ShopKey/ShopKey Biz’s privacy policy document explains the associations related to the collection, usage, disclosure and transfer of the Merchant’s (hereby referred to as User) information by ShopKey/ShopKey Biz or its affiliates, such as its parent company, namely PT. GAMECHANGE SOLUTIONS INDONESIA or a Holding Company located in Singapore, namely GAMECHANGE SOLUTIONS INDONESIA PTE. or other subsidiaries. ShopKey/ShopKey Biz is available on Google Play , Apple App Store, other similar Marketplace Apps, platforms, and services; and is not limited to collection of credit/payment data, fees/balance information through websites and applications, and information about other online or internet-connected devices (collectively, the “ShopKey/ShopKey Biz Application Services”).
This Policy is a part of the Terms of Use for ShopKey/ShopKey Biz Application Services. The definitions in capital letters that have been used in this Privacy Policy, however not interpreted, have the same meaning as related to them in the Terms of Use. Users are required to understand this Policy in relation to the Terms of Use.
The following must be considered and understood to make it easier for users to run business online. The users are required to:
- Describe the products sold in detail along with specifics on how to use said products, their quantity and composition.
- Include detailed, clear and competitive prices along with the method of payment attached, and send a downloadable link to serve as proof of the transaction.
- Understand that if a transaction is made outside the ShopKey/ShopKey Bizapplication then it is not the responsibility of ShopKey/ShopKey Biz and its affiliates.
- Maintain timely and clear coordination and communication with customers during the order process and while responding to user requests, so that there are no
ShopKey/ShopKey Biz Scope
ShopKey application helps Users to:
(i) Create an online store;
(ii) Create and maintain catalogues that can be shared with respective customers through various platforms;
(iii) Issue a payment link that can be sent to the respective customer who can then use it to make a payment of a certain amount to the User as a settlement towards the products and services availed; (collectively, the “Services”).
Please understand that ‘Service’ includes a list of current and prospective services that are subject to change, (improve, update, expand and increase or decrease in number) at our sole discretion.
This Policy is subject to change; therefore, Users are advised to refer to the policy periodically. By accessing the Site, Application, or using the ShopKey/ShopKey Biz Application Service, you hereby consent to us collecting, storing and using the personal information you provide for all the services we offer.
We take the privacy of ShopKey/ShopKey Biz Application Service users very seriously and we are highly committed to protecting to protecting it well with the best of security measures. The Information we require to collect from the User is as follows:
(a) personal information provided by the User during registration and/or the usage of the application
(b) information that is automatically tracked when using a mobile device running the ShopKey/ShopKey Biz Application Service.
By accessing the Site, Application, or using the ShopKey/ShopKey Biz Application Service, you hereby agree to the Policy provided and consent to us collecting, storing and using the personal information you provide for all the services we offer. If you do not agree with the provisions contained in this Policy, you are hereby advised to refrain from using/taking advantage of the ShopKey/ShopKey Biz Application Service
User Information
In order to avail the benefits of the Services on the ShopKey/ShopKey Biz Application, Users are required to provide personal information for the registration process as follows: (a) Name of owner/seller,
(b) Name of the online shop along with the chosen web domain that must be available (c) e-Mail address,
(c) Phone number of the shop
(d) Merchant information
(e) Mobile number of the User
(f) Merchant’s address
(g)) KYC (Know-Your-Customer) details and other required information. The information provided by Users enables us to provide the Services with the most user-friendly experience possible and to improve the ShopKey/ShopKey Biz Application Services.
Right to Access Information
After the Application is downloaded, the User is asked to provide access to their contact list in the mobile device used for downloading the application, thereby enabling the User to share transaction details such as payments/credits with their customers and other services from the user to their customers.
In an effort to improve the Service, we may collect valid and vital information from Users via the ShopKey/ShopKey Biz Application. We ensure that we do not share this data with other parties except in accordance with the provisions of this Policy.
The application can access an inventory of applications that Users connect to and use this data as personal data or sensitive data subject to this Policy, secure delivery process, and User disclosure requirements.
We may use User’s email address and phone number without further consent for marketing and administrative purposes (such as notifying you of changes, for customer service purposes, providing information regarding updates to ShopKey/ShopKey Biz Application Services, finance, etc.) Any information you provide will not be considered personal information if it is freely available and/or accessible in the public domain or is not considered personal information under applicable law. Furthermore, reviews, comments, messages, suggestions and criticisms uploaded / communicated / submitted by Users in public sections on the Site or Apps (such
as the App Store or Play Store) become content that will be published and are not considered personal information subject to this Policy.
We may use Information to provide Services, update, protect and improve ShopKey/ShopKey Biz Application Services, and to develop new Services.
If you object to submitting Information on the ShopKey/ShopKey Biz Application, we cannot provide you with services on the ShopKey/ShopKey Biz Application. We will make every effort to inform you of the same in a timely manner. However, we are entitled to deny you of certain or all services on the basis of non-provision of required information from your end.
When you register with the ShopKey/ShopKey Biz Application Services, we reserve the right (at our discretion) to contact you to update your Information.
Information Detected by ShopKey/ShopKey Biz Application
Demographic Information
We may look at demographic sources and other information to provide you with targeted promotion data. We use Google Analytics to track User behaviour on the Site.
Cookies
In order to improve the responsiveness of the Site for our Users, we may use “cookies” or similar electronic tools that collect information to assign a random and unique number as a User Identification (User ID) for each visitor to understand the individual interests of the User who uses a specific device. By frequently visiting the Application/Site, you consent to the use of cookies and similar technologies for the purposes we describe in this Policy. If you choose not to accept cookies, then it is advised for you to stop using the Service, or check your third party browsing and cookie settings. Cookies and other technologies are used to analyze and optimize our website and for marketing purposes. Our partners may also assign their own cookies to your search engine (browser), which is a process we have no control over.
Log File Information
Our servers automatically collect restricted Information about your device’s connection to the internet, including your IP address, when you visit our Site or use the Application. We automatically receive and record Information from your Application and/or browser including but not limited to your IP address, your device or computer name, and your operating system. We may also collect log Information from your device, including but not limited to your location, IP address, your device name, device serial number or unique identification number (e.g. IDFA on your iOS device, Android ID or ADID on your Android device), your device’s operating system, search engine (browser) type and version, CPU speed and connection speed, etc.
Promotion Server
These servers may include links to other websites such as Blogs, advertisements, sponsored content, vendor services, social networks, etc. Such websites are governed by privacy policies of their respective companies, which are beyond our control.
Once you log out of our server (you can find out where you are by checking the URL in the location bar of your browser), the use of any information you provide is governed by the privacy policies of the ShopKey/ShopKey Biz operator that runs the site you visit and we make no representations or warranties regarding how your information is stored or used on a third party server.
If you cannot find the privacy policy of any one of these sites via the link on the website’s homepage, you should contact the website directly for more information.
Updating Personal Information
When the User has accessed the Application, we make every effort to provide the User, as requested by the User, with access to their Information and further ensure that all personal and sensitive Information or other Information which is found to be inaccurate or lacking is edited of requested for correction, subject to any requirement that states Personal Information or sensitive data or any such Information to be retained by law or for legitimate business purposes.
We request the individual Users to identify themselves and the Information requested to be assessed, corrected or deleted prior to processing requests. We reserve the right to refuse to process requests that are repeated or systematic in an unreasonable manner, that require further disproportionate technical efforts, that jeopardize the privacy of other people, that becomes highly impractical (for example, requests for Information residing on backup tapes), or requests that don not require access.
In any case, where we provide access to Information and remedies, we perform these services free of charge, unless doing so requires a disproportionate amount of effort. Given the way we maintain certain services, once you delete Information, residual copies may take some time before they are deleted from our active servers and it is possible for them to remain in the backup system.
Sharing information
The information collected may be shared with our affiliates, our group companies (for our internal business purposes and/or administrative purposes and/or general company operations), and also with any third-party service providers including marketing partners. The User hereby agrees to this.
We will take appropriate steps to ensure that these third-party service providers are obligated to protect your personal information and are also subject to confidentiality/non-disclosure obligations and comply with applicable data protection laws.
These entities, with whom we share information, may market to you as a result of such sharing, unless you explicitly choose not to be shared. Regarding the data being shared, please convey your preferences by sending us an electronic mail (email) via
help@goshopkey.com.
The User hereby agrees that we may be granted access to the User’s short messages (SMS), contacts on the mobile device, location and device information and we request for all the data necessary for KYC (Know-Your-Customer) requirements to enable us to check User’s eligibility for certain products/services including, but not limited to, credit and product payments and so on. This is necessary to enhance your experience and provide you with access to the services we, our affiliates, or other third party service providers (including lenders) offer.
In continuation, the User also agrees to share Information (including sensitive personal information) when requested or required by law or court or government agency or authority for the purpose of identity verification, or for prevention, detection, and investigation of cyber violations, or for any other legal cases and violations. This disclosure is made in good faith and with the belief that such disclosure is reasonably necessary to enforce the Terms of Use or to comply with applicable laws and regulations.
None of the User’s personal information such as name, telephone number, electronic mail (email) address, expense data, card details, etc. will be shared with other Users and/or third parties unless it has been specifically approved by the respective User. We may, however, provide information related to credit records, User spending patterns and User data that we track in the form of overall statistics for data such as overall application usage by date, time, balance, etc. in the Application/Site, to our partners.
By using the ShopKey/ShopKey Biz Application Service and providing information to us, the User has consented to the disclosure, transfer, storage and processing of personal information (including sensitive personal information) by us in Indonesia and/or other countries of its affiliates, group companies and third parties. Although our primary motive is to protect the disclosure of Users’ personal information, except in accordance with the provisions of this Policy, Users may note that the country in which their Information may be stored, may not have the same regulations regarding data protection as the country in which they are located.
Information that you have provided as part of the registration process on the ShopKey/ShopKey Biz Application, such as your name and location, can be accessed and promoted via search engines, crawlers, and other similar codes. These matters are beyond our responsibility and we hereby disclaim our inability to provide completely assurance that your Information will not be disclosed to third parties.
In continuation to the above, you have agreed that we may keep your personal information confidential so that you cannot be identified individually, and we reserve the right to share this de-identified information and some comprehensive findings (including findings of personal information) with advertisers, sponsors, investors, strategic partners, and such to help the business grow.
Data collection
All ShopKey/ShopKey Biz Application Services activities are currently provided and regulated by PT. Gamechange Solutions Indonesia and PT Gamechange Solutions Indonesia is entirely responsible for the collection, storage and processing of personal information obtained from the Users.
Data Update
ShopKey/ShopKey Biz may change the Policy from time to time to implement necessary changes in technology. In such cases, ShopKey/ShopKey Biz reserves the right to change, at any time, the terms of this Policy or the Terms of Use. Any changes we make will take effect immediately upon notification, which we may provide, on publishing the new policy, on the Site. Your continued usage of the ShopKey/ShopKey Biz Application Services after said notification has been provided, will be deemed as your acceptance of the changes. We will also make reasonable efforts to notify you by electronic mail (email). In any case, you are advised to periodically review this Policy on the Site to ensure that you are aware of the latest version.
Information Security
ShopKey/ShopKey Biz implements strict security policy measures to protect against unauthorized access or alteration, disclosure or destruction of data including intentional or unintentional manipulation, and loss/deletion of account access by unauthorized parties. This includes internal reviews of our data collection, storage, and processing activities, along with security measures which include appropriate encryption, as well as physical security standards, to protect against unauthorized access to systems where we store personal data. All Information collected on the Application is stored securely in a controlled database. Access to the server is password protected and strictly restricted.
Our security measures are reviewed and updated regularly to reflect technological developments. Regardless of where your personal information is transferred to or stored, we take all reasonably necessary steps to ensure that all personal information is stored securely. However, please understand that no data transmission over the internet or other public networks can be secured with 100% guarantee.
We strive to ensure compliance with applicable data protection legalities to provide protection and safeguard the privacy and personal information of Users. We have physical, electronic, and procedural safeguards that comply with applicable laws, in certain jurisdictions, to protect Users’ Personal Information. By accepting the terms of this Policy, you agree that the standards and practices we apply are reasonable and adequate to protect your personal information.
In case of any breach of security, confidentiality or integrity of your Personal Information stored electronically and unencrypted to you by electronic mail (email) or other appropriate means, we will contact you at the earliest, without unreasonable delay provided it is consistent with the legitimate needs of law enforcement. We will take all necessary actions to determine the scope of the breach and restore reasonable data system integrity.
ShopKey/ShopKey Biz Information Storage
At predetermined intervals, we are entitled to take backups of your data from the ShopKey/ShopKey Biz App into our highly secured cloud database. This is intended to allow Users to access/withdraw their data in case their device’s data cannot be used, or if the connected device is lost, or when the User changes to a new device. We also use these backups to provide insight and information regarding spending per-month in relation to shopping
behavior, customer spending patterns, and other User related data in the form of comprehensive and anonymous statistics (for example, User spending by category, date, time, bank balance, etc.)
We will retain User Information in our records for the entire duration of the time when we potentially offer the ShopKey/ShopKey Biz Application Services to Users. After a period of time, during which the ShopKey/ShopKey Biz Application Services are no longer relevant to the User, we will delete all Information relating to that particular User from our records.
Expiration of Approval
Users have the right to withdraw consent, but it must be noted that withdrawal of consent is not retroactive. If you wish to have us delete the personal information provided by you, please contact us at
help@goshopkey.com and we will respond to you promptly. Please note that ShopKey/ShopKey Biz is not responsible for downgrading, removing, or modifying any of your public activities or submissions as a result of your public activities. Please note that withdrawal of consent does not affect our right to collect, use and disclose personal information where collection, usage and disclosure without consent is permitted or required under applicable law.
Dispute
For any personal information provided by you, which was not specifically requested by us during registration (mandatory or optional), we are not responsible for any loss, leakage or disclosure related to that information. If you have any questions regarding this Policy or the protection of your Information, please contact our data protection officer/help centre.
Inquiries / Complaint Handling
Complaints, suggestions or criticisms, if any, regarding the processing of the information you provide us, may be shared with us at
help@goshopkey.com or sent as a written document to the following address: 6 Raffles Quay, #11-07, Singapore 048580.
